Utility Billing

Online Payments
The City of Frisco accepts online payments using a debit or credit card. Visa, MasterCard, Discover, and American Express credit card transactions will be charged a 2% convenience fee. Please note that all debit card transactions will incur the same processing fees as credit card transactions (convenience fee and municipal transaction fee) when paid online.
Other Payment Methods
Payments can also be mailed, paid in person at City Hall, or automatically withdrawn from your checking or savings account. 

Night Drop
If you would like to drop off your payment after hours, please use the night drop box located behind the Frisco Public Library at 6101 Frisco Square Boulevard. These payments are picked up every weekday morning before 7:30 a.m.
Water Bill Questions
This video, presented by staff to the Frisco City Council, is available to answer questions about how staff members read and test meters, as well as how customers are billed.
Due to high call volumes in the Utility Billing Division, you may experience a longer wait time than usual. If you are concerned about a high water bill, please schedule for a technician to perform a meter check, leak check and/or an irrigation check. Please view your account history. Thank you for your patience.
Start / Change Service
Additional Information
  • For after hours water and sewer emergencies, please call 972-292-5800.
  • If your trash or recycling is missed on your regular service day, please call Environmental Services as soon as possible at 972-292-5900. It is less likely the Progressive drivers will be able to return to an area if misses are reported several days afterwards.