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Posted on: May 28, 2017

Letter Sent in Error about Recycling and Trash Service Billing Change

(May 28, 2017) All Frisco utility customers should continue to submit payments for recycling and trash collection services to the City of Frisco.  A letter advising otherwise, issued by the city’s service contractor this weekend, was sent in error.            

“Frisco utility customers have been -- and will continue to be billed directly from the City of Frisco for recycling and trash services, as well as for water and sewer services,” said Henry Hill, Deputy City Manager. “Recycling and Trash services are provided by Waste Connections Inc., which is the city’s contractor for collection services.”

Many residents report receiving a letter this weekend from Waste Connections, Inc. (noted parent company of Progressive Waste Solutions).  The letter advises residents their “…bill is changing” and customers will be billed direct from the company. 

An area manager for Waste Connections Inc. says the letter was sent by mistake.  John Osteen, District Manager, apologizes on behalf of the company for the confusion and inconvenience caused by the letter. 

“Waste Connections formerly known as Progressive Waste Solutions is in the process of updating our billing system to better serve the customers we bill directly,” said Osteen, District Manager.  “It has been brought to our attention that letters were sent to some customers we do not bill directly and that are service addresses only in our system.  Waste Connections does not bill Frisco customers directly.”

Osteen says Frisco customers should expect to receive an “appropriate follow up letter” from the company’s Billing Department.   

City of Frisco utility bills may be paid online by clicking here or you can access the city’s website at FriscoTexas.gov and look for online services.  Customers can also mail or make payments in person at Frisco City Hall, 6101 Frisco Square Blvd., Frisco, TX  75034.

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