UPDATE JUNE 9: The City of Frisco is working with CWD today to arrange recycling pickups for residents who did not receive service on Saturday. Our initial reports indicate the special ‘clean sweep’ service this weekend reached at least 90 percent of residences. The city has arranged for the new service provider, Progressive, to begin service for certain recycling routes in advance of the Aug. 1 changeover from CWD. Progressive started two weeks ago servicing 1,200 homes per day. Beginning this morning, they are taking on an additional 1,200 homes. As Progressive receives more vehicles, the city will bring them in to service more homes prior to Aug. 1, in order to keep recycling pickups on track going forward.
(June 6, 2014) Frisco’s out-going recycling contractor will provide a special pickup service tomorrow, Saturday, June 7, to make up for missed carts of recyclables over the past couple weeks. As a result, residents are advised to put their recycling carts at the curb or alleyway tomorrow for pickup.
Beginning at 7 a.m. Saturday, Community Waste Disposal (CWD) will operate twenty collection trucks as part of a special ‘clean sweep’ service throughout the City of Frisco. Typically, the contractor would run 8 – 10 trucks to pick up recyclables scheduled for service in a single day.
“We’ve asked CWD to bring in extra resources to rectify the problem,” said Jeremy Starritt, Environmental Services Manager. “The company acknowledges carts have been missed and is aware residents are terribly frustrated. The company reports it’s still experiencing staffing shortages; however, CWD has committed to running the special service tomorrow until all recyclables are picked up and recycling service is caught up.”
In February, the Frisco City Council unanimously approved a contract with Progressive to service both recycling and trash services for the city. Starritt says CWD service delays began in April when the company reported it was experiencing staffing shortages.
Earlier this month, Frisco began transitioning both trash and recycling services to Progressive. Residents’ blue and gray carts are being picked up by a third-party vendor, which is working on behalf of both CWD and Progressive. ‘Old’ containers are being replaced with new, 95-gallon black and blue carts, simultaneously.
Residents should put both carts out every week on their designated ‘trash day’. Each residence has been assigned a specific ‘cart swap’ date, which falls on the same day of the week as the resident’s regularly scheduled ‘trash day’. Click here for a ‘cart swap’ map. Residents who haven’t gotten new carts yet, should expect them in the next few weeks. Progressive will begin providing full service to the City of Frisco Aug. 1.
“We want to thank residents for their patience during this time,” said Starritt. “We understand recycling service has simply been unacceptable over the past two months, particularly for those who have had the unfortunate experience of having their carts missed on more than one occasion. Rest assured, we’re working diligently to ensure our existing contractor meets its obligations and corrects the problem. We believe Saturday’s special service will help do just that.”
Due to the volume of calls Environmental Services has received this week related to missed recyclables, staff is unable to return every call, as it staff’s best practice, at this time. “We are tracking the calls and noting the addresses and information folks leave us in their messages; however, at this time, we’re focusing our efforts on getting their missed items picked up. Again, we thank our residents for their continued patience.”