With medical coverage under Cigna, there are two Telehealth providers that are available to you. American Well (AmWell) and MD Live are both telehealth services that accept the Cigna medical insurance offered through the City. This service allows you to see a doctor by using your smartphone or video-enabled computer.

Due to the recent Coronavirus 2019 (COVID-19), the City of Frisco has decided to waive the cost of these virtual visits for the remainder of 2020. 

Your cost is $0 Consult Fee with a Virtual Visit.

Take 10 minutes for Telemedicine! Familiarize yourself with the provider and access telehealth services through your MyCigna App or download the specific Amwell app or MD Live App. *If you download the specific apps, you will need to create an account and enter in your Cigna Member ID number. 

Due to the possibility of dental office closures with the pandemic, Cigna has offered their Dental Virtual Care benefit through their telehealth services. Those on the Cigna Dental PPO plan can log into their account and connect with a licensed dentist 24/7. This is a $0 consult fee.

Navigating to Telehealth services through

  • If you have not done this yet, you will need to register for a account online.
  • Once registered, you will need to login to your MyCigna account.
    • If you login using web-browser with a video-enabled computer, you will see further down on your MyCigna Home page the option to connect with a doctor or nurse 24/7. Click on the "Connect Now" to access the telehealth services.
    • If you login using your MyCigna App from a smartphone/device, you will have to click on "Find Care and Cost".  From there, you will then click on "Cigna Virtual Care" so you can access either telehealth service through your device. 

Some of the benefits of using the telehealth services include 24/7 access to medical care that can help with common conditions that are non-Urgent or non-ER related, the ability to get a prescription written from a doctor when appropriate, and the ability to obtain a note to excuse absences for school-aged children.  

Some common conditions telehealth can help with include: 


Sinus Infections

Respiratory Problems 

Stomach Flu


Strep Throat

Urinary Tract Infection

and more...