Medical & Prescription
Group Number: 3341122 | Phone Number: 800-244-6224
You have the choice of two medical plans administered by Cigna. The difference between the two plans are the amount you pay per paycheck, plan deductibles, and out-of-pocket maximums. You must use an Open Access Plus Network provider to receive benefits. The plans do not have out of network coverage unless related to a care emergency. You may look up doctors within the plan network by visiting the Cigna website and selecting the
Find a Doctor link. Search for a doctor by using the
Plans offered Through Work or School option. Use the search tool to find a doctor in the Open Access Plus, OA plus, Choice Fund OA Plus network.
Preventative services are covered at 100% and the deductible does not apply. (Review with your doctor on Preventative standards as some services are limited to this benefit). Copays apply towards your out-of-pocket maximum.
With enrollment in a medical plan, you have the option of seeing a doctor by using your computer with webcam or smartphone through MD Live or American Well. This Telehealth benefit on the City’s plan is only a $10 copay. Visit our Telehealth page to view specifics on using this benefit under Cigna.
When your benefits are effective under Cigna, you will have access to the Cigna website. Your online account will allow you to view your ID card, manage and track claims, review coverage, view your account balances (FSA and HRA) and deductibles, and more. If you are on the go, the myCigna mobile application can connect to your online account so you can manage your health insurance through your mobile device.
For Questions about the Cigna Medical Plans, you can contact our Cigna Navigator.
Email Cigna Helper
Health Reimbursement Account (HRA)
The HRA is funded by the City of Frisco and is administered by Cigna. The dollars in this account can be used to reimburse a portion of you and your eligible family members’ out of pocket medical expenses such as deductibles, coinsurance, and pharmacy expenses. Types of eligible expenses are similar to the FSA healthcare spending account. View eligible expenses. The dollars do not expire and the balance on the account will roll over to the next year. You are not eligible for the HRA fund balance when you terminate or retire from the City of Frisco.
You can earn the HRA incentive by participating in the Wellness Program. See the Wellness Programs page for more information on how to earn dollars and more details on the HRA account.
- Summary Plan Description - Cigna High Deductible Medical Plan (PDF)
- Summary Plan Description - Cigna Low Deductible Medical Plan (PDF)
- 2020 Benefits Summary - High Deductible Medical
- 2020 High Deductible Summary of Benefits and Coverage
- 2020 Benefits Summary - Low Deductible Medical
- 2020 Low Deductible Summary of Benefits and Coverage
- Cigna Rider 092019
- MyCigna Mobile Application (PDF)
- Preventive Care Customer Reference Guide - Cigna (PDF)
- One Guide - Transitioning to Cigna (PDF)
- Telehealth Connection with Behavioral Health (PDF)
- Texas Know Before You Go - ER, Urgent Care, or Doctor's Office (PDF)
- Medical and Seasonal Vaccine Program - Directory - Cigna
Prescription Benefits with Cigna
When you enroll in medical coverage with the City, you automatically receive prescription drug coverage through Cigna.
Your prescription benefit also allows you to enroll in a Home Delivery service where 90-day prescriptions can be filled and mailed to your home at a lower cost. You are also able to order specialty medications through Cigna’s Specialty Pharmacy services. Specialty medications come in a 30-day supply or less.
If a maintenance medication is needed, Cigna’s 90 Now Program allows you more options to how and where you can fill your 90-day prescription. Through the program, you are given the option to fill your 90-day prescription at a participating retail pharmacy. Participating retail pharmacies include CVS (Target and Navarro), Walmart, and Kroger. Please see the below documents to view more information about this program.
With enrollment in a Medical plan, you also have the option of seeing a doctor by using your computer with webcam or smartphone through MD Live or American Well. This Telehealth benefit on the City’s plan is only a $10 copay. The physician over telehealth is able to write prescriptions and send to the pharmacy of your choice. Visit our Telehealth page to view specifics on using this benefit under Cigna.
When you get your prescriptions filled, be sure you provided your Cigna ID card. When you register for Cigna’s website, you will have access to locating in-network pharmacies, compare drug costs, and manage your refills and home delivery renewals. The MyCigna mobile application will also allow you to manage and view these benefits while you are on the go.
For Questions about the Cigna Rx Plans, you can contact our Cigna Navigator.