Employee Assistance Program

Covid-19 Update!

The City has increased the access to employees and eligible family members to  10 free EAP visits per incident type for each family member. Most counseling and therapy providers have moved to virtual visits due to the pandemic.

We all need a little help every now and then. The Employee Assistance Program (EAP) is provided by Cigna. There are a variety of resources and support services available 24/7 free to you and your family. The EAP Program is available to ALL City of Frisco employees and includes dependents. These services are confidential. See the below documentation for some of the services offered.

You can call into the EAP at 1-877-622-4327

*If you are a First Responder,  stay on the phone line for the First Responder Prompt.

Employer ID is: friscotexas

Cigna’s behavioral health website and online resources will be at MyCigna. If you already have registered at MyCigna for Medical, Prescription, and/or Dental benefits, EAP will already be part of the digital experience. You can use the search tool found in your MyCigna account to search for EAP content.

For Registration Purposes for the EAP Website content:

Employees and dependents of employees who have not registered for MyCigna can still access the City’s EAP by calling into the number up above. However, if you want access to the online content, you will need to register or login to your MyCigna account. 

  • Visit MyCigna and select Register.
  • You will need to register using the full name, date of birth, zip code, and relationship to primary customer information.
  • There is an option to register as the Subscriber (or primary account holder), Dependent, or just for the Employee Assistance Program Only. Select what applies to you.
  • The Cigna EAP Employer ID is: friscotexas

If you have issues registering for the website, please contact 800-853-2713 for tech support from Cigna.

Other resources the Employee Assistance Program can be found on Cigna’s main website. Here are some quick links: Autism | Eating Disorders | Children & Families | Substance Use Disorders

Mental Health Documents